MORE INFORMATION

SHIPPING

• ORDERS FOR SHIPMENTS HAVE A PROCESSING PERIOD OF 1-2 BUSINESS DAYS - SOMETIMES LONGER IF YOUR ORDER IS ON BACKORDER.

• ONCE THE FULFILLMENT PROCESS HAS BEGUN YOU WILL RECEIVE AN EMAIL WITH A USPS TRACKING NUMBER.

• WE ARE NOT LIABLE FOR ANY LOST OR STOLEN ORDERS- IF THAT IS THE CASE PLEASE CONTACT YOUR LOCAL POST OFFICE OF FILE A CLAIM AT https://www.usps.com/help/claims.htm

• WE ARE UNABLE TO REPLACE PACKAGES DAMAGED BY THE CARRIER

• PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO AN INCORRECT ADDRESS DUE TO CUSTOMER ERROR. MAKE SURE THAT EVERYTHING ON YOUR ORDER IS CORRECT BEFORE FINALIZING YOUR ORDER

• YOU HAVE A 2 HOUR WINDOW AFTER PLACING YOUR ORDER TO EDIT OR CANCEL IT BY CONTACTING US VIA EMAIL @ beyondthescentservices@gmail.com

• IF YOU HAVE RECEIVED THE INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER PLEASE CONTACT US ASAP @ beyondthescentservices@gmail.com SO THE ISSUE CAN BE RESOLVED

PICKUPS

• ALL IN-PERSON ORDERS MUST BE PAID IN FULL BEFORE IT IS MADE.

RETURNS

• DUE TO COVID-19, WE ARE NOT ACCEPTING ANY RETURNS OR EXCHANGES UNDER ANY CIRCUMSTANCES TO AVOID ANY CROSS-CONTAMINATION THAT MAY OCCUR THROUGH THE RETURN PROCESS. AS WE ARE A SMALL BUSINESS WE CANNOT AFFORD TO PUT OUR TEAM OR CUSTOMERS AT RISK.

• IF YOU ARE UNHAPPY WITH ANY OF THE ITEMS YOU HAVE PURCHASED YOU MAY CONTACT US @ beyondthescentservices@gmail.com AND WE WILL DO OUR BEST TO ACCOMMODATE TO YOU, BUT CANNOT GUARANTEE A FULL REFUND THROUGH THE ORIGINAL FORM OF PAYMENT.

REFUNDS

• POTENTIAL REFUNDS WILL BE GRANTED THROUGH STORE CREDIT UNLESS OTHERWISE STATED OR AN EXCEPTION IS MADE BY SOMEONE ON OUR TEAM.

DISCLAIMER

• The products offered are not intended to treat, cure, diagnose, or prevent any disease or conditions. those with sensitive skin should always do a patch test or consult with your doctor. any information given is our opinion and is not intended to represent or replace the advice of a medical professional. user assumes all risk when purchasing and using our products. we are not responsible for any misuse of our products sold by beyond the scent. by purchasing our product, you release beyond the scent from any liability.